THANK YOU FOR BOOKING WITH US
It’s about more than just a bed. Madina Hostel is your city host, offering lovingly put-together tours, fantastic events with a great vibe, as well as a safe and modern environment.
Let us answer all your questions and support you in putting together an unforgettable vacation!

frequently
asked
questions
Have a deep dive into MADINA’s basics in our FAQ section. Of course, we are always happy to assist personally if you have more specific requests!
Whatsapp: +2010 3000 1179
Email: hello [at] madinahostel.com
CHANGING YOUR STAY – DATES
Depending on where (hostelworld, booking.com, our website) you booked your stay, please follow the below steps to amend your stay period:
Hostelworld / Website: please send us an email at hello [at] madinahostel.com mentioning your reservation number
Booking.com: please amend your dates through the booking.com platform / app. If you run into issues please send us a message through booking.com platform / app.
HOW TO GET TO THE HOSTEL
We offer to arrange a transfer to the hostel from any of the locations you are arriving. Just let us know in advance.
AIRPORT:
Unfortunately, there is no reliable public transportation from the airport to downtown Cairo. Alterantively to our services, you may take an Uber or taxi service that is offered at the airport.
BUS STATION: Depending on which bus you will be arriving in Cairo, there are several bus stations. The most common bus company is GoBus and their closest stop to Madina Hostel is “Tahrir” which is a 12min walk or 5min taxi ride. Note: when walking you have to cross several large roads.
TRAIN STATION: There are 2 trains stations in Cairo: Giza and Cairo. The Cairo Main Station at Ramsis is the closest to Madina Hostel and a 10min taxi ride away.
ABOUT CHECK-IN & CHECK-OUT
Check-in is anytime after 12.30pm, also throughout the night since our reception operates 24/7. So late check-ins are not a problem.
Early check-in at night are not possible. Please book the night before so to be able to check-in upon arrival. Otherwise check-in is from 12.30pm.
Checkout is at 11.30am. Unfortunately, we do not offer late check-out for a fee.
ABOUT PAYMENT
You may pay by credit card (at no extra cost) or in cash (USD / EUR / EGP), which ever you prefer.
ABOUT BREAKFAST
Our breakfast is served between 8-11am and is a mix of varying local and international breakfast options, for example:
- Selection of eggs (scrambled, boiled, or omelet, as to your preferences)
- Egyptian oriental options (cooked beans, falafel, babaghanou, …)
- Cheese, jam, honey
- Mashed potatoes
- Yogurt
- Fresh seasonal fruits and vegetables
- Freshly made juice (mango, strawberries, orange)
- Coffee and tea is always available free of charge
Please let us know in advance if you have any specific requests or allergies, and we’ll do our best to accommodate them.
Early breakfast is possible only upon request at least 12hrs before. For late breakfast please check with the reception team and they’d be happy to arrange it for you.
ABOUT AMENITIES
Provided free of charge:
- Towels and linen
- Hairdryers in the shared bathrooms
- Wi-Fi
- Lockers in dorm rooms
Not provided:
- Shower gel and shampoo
- Locks for lockers in the dorm
CAN I STORE MY LUGGAGE?
We offer free luggage storage, in case you need to store your luggage before check-in or after check-out. For overnight storage you please book your storage slot here. Your bag will be safely stored and insured during the period.
MUST SEE & DO IN EGYPT
Egypt hosts a variety of incredible sights, from the iconic Pyramids of Giza to the stunning temples of Luxor and the crystal-clear waters of the Red Sea. With so much to see, planning your trip can feel overwhelming—but we’ve got you covered! We offer a variety of tours to help you experience the best of Egypt, all of which can be customized to your preferences. Let us help you make the most of your adventure!